Expert Care for Your Mobility Equipment
At BERG Access & Mobility, we understand that proper maintenance is essential for the safety, reliability, and longevity of your accessibility equipment. With over 35 years of industry experience, our factory-trained technicians provide comprehensive service solutions for all types of mobility and accessibility equipment, ensuring your independence is never compromised by unexpected breakdowns or malfunctions.
Our Service Capabilities
Elevating Devices
Our certified Elevating Device Mechanics provide expert service for all types of lifting equipment:
- Stair Chair Lifts: Complete inspections and maintenance for smooth, reliable operation
- Wheelchair Lifts: Thorough service ensuring safe and dependable vertical transportation
- Home Elevators: Comprehensive maintenance following manufacturer specifications and safety standards
- Incline Platform Lifts: Specialized service for these unique systems that travel along stairways
- Ceiling Track Lifts: Detailed inspection and maintenance of overhead transfer systems
- Commercial Accessibility Lifts: Code-compliant service for public-use lifting devices
Mobility Equipment
Our technicians are trained to service all types of mobility equipment, including:
- Power Wheelchairs: Electronics diagnostics, motor assessment, and control system calibration
- Manual Wheelchairs: Frame inspection, wheel alignment, and bearing maintenance
- Mobility Scooters: Battery system service, motor checks, and control panel diagnostics
- Walkers and Rollators: Stability assessment, wheel maintenance, and brake adjustment
- Patient Lifts: Safety testing, hydraulic system maintenance, and sling inspections
- Transfer Systems: Mechanical assessment and safety feature verification
Additional Equipment
We also provide service for a wide range of other assistive devices:
- Adjustable Beds: Motor and control system maintenance
- Bathroom Safety Equipment: Stability testing and attachment verification
- Ramps and Threshold Solutions: Structural integrity assessment
- Vehicle Accessibility Equipment: Lift and ramp system maintenance
Preventative Maintenance Programs
Our preventative maintenance programs help you avoid costly repairs and inconvenient downtime while extending the life of your equipment. Each program can be customized to fit your specific needs and equipment requirements.
Each preventative maintenance visit includes:
- Thorough cleaning of critical components
- Inspection of all mechanical parts for wear
- Testing of all safety features and controls
- Verification of proper operation and performance
- Assessment of electrical connections and components
- Lubrication according to manufacturer specifications
- Adjustment of settings for optimal performance
- Documentation of service performed and recommendations
Emergency Repair Services
We understand that mobility equipment failures require prompt attention. Our emergency service features:
- Rapid Response: We prioritize urgent repair needs to minimize downtime
- Extended Hours: Service available beyond regular business hours for critical situations
- Comprehensive Stock: Our service vehicles carry commonly needed parts to complete repairs on the first visit
- Temporary Solutions: When possible, we provide loaner equipment while extensive repairs are being completed
- Clear Communication: We keep you informed of repair status and expected completion time
Our Service Approach
Initial Assessment
When you contact us for service, our process begins with a thorough assessment:
- Detailed Discussion: We listen carefully to understand the issues you’re experiencing
- Equipment History Review: We examine past service records for recurring patterns
- Diagnostic Planning: We determine the most efficient approach to identify the problem
- Time and Cost Estimate: We provide transparent information about expected service requirements
Professional Service
Our factory-trained technicians follow a meticulous service protocol:
- Thorough Inspection: Comprehensive examination of all systems and components
- Precise Diagnosis: Accurate identification of issues using specialized diagnostic tools
- Clear Explanation: We explain our findings in understandable terms
- Detailed Quote: You receive a comprehensive estimate before any repairs begin
- Quality Repairs: Work is performed to manufacturer specifications using genuine parts
- Thorough Testing: Extensive operation testing ensures all issues are resolved
- Complete Documentation: Detailed records of all work performed are maintained
Post-Service Support
Our relationship continues after service is completed:
- Operation Review: We ensure you understand any operational changes or enhancements
- Maintenance Guidance: We provide recommendations for routine care between service visits
- Follow-Up Contact: We check in to verify continued satisfaction with equipment performance
- Ongoing Records: We maintain detailed service histories to inform future maintenance needs
Factory-Certified Expertise
Our technicians maintain current certifications and training from major manufacturers, including:
- Specialized training on the latest equipment models and technologies
- Advanced diagnostics certification for electronic control systems
- Safety certification for working with lifting and transfer devices
- Continuing education on evolving mobility solutions
This investment in expertise ensures that your equipment receives service that meets or exceeds manufacturer specifications, protecting both safety and warranty coverage.
Commercial Equipment Services
For businesses, healthcare facilities, and public buildings, we offer specialized commercial equipment services:
- Code Compliance Verification: Ensuring equipment meets all regulatory requirements
- Documentation for Inspections: Maintaining required service records for official audits
- User Training Programs: Educating staff on proper equipment operation
- Service Contracts: Customized maintenance agreements for facility needs
- Equipment Lifecycle Planning: Strategic planning for equipment upgrades and replacement
- Facility-Wide Assessments: Comprehensive evaluation of all accessibility equipment
The BERG Access Difference
When you choose BERG Access & Mobility for your service and maintenance needs, you benefit from:
- 35+ Years of Experience: Our team brings decades of specialized knowledge to every service call
- Certified Technicians: Factory-trained professionals with current certifications
- Comprehensive Knowledge: Expertise across all major brands and equipment types
- Quality Parts: We use only genuine manufacturer components or approved equivalents
- Detailed Documentation: Complete records of all service performed
- Transparent Communication: Clear explanations and no surprises on invoices
- Preventative Focus: We identify and address potential issues before they cause breakdowns
Schedule Your Service
Whether you need emergency repairs, routine maintenance, or want to enroll in a preventative maintenance program, our service team is ready to help ensure your mobility and accessibility equipment performs reliably whenever you need it.
Contact us today at (613) 541-2374 to schedule service or discuss a maintenance program tailored to your specific equipment and needs.
All service is performed by licensed technicians in compliance with manufacturer specifications and applicable safety standards.
